Privacy policy
In effect from November 11, 2026.
We never sell your details. They go to one matched Pro & to nobody who does not need them.
What we collect
When you ask for a plumber: your name, phone number, email address, ZIP code & service address; a billing address if you give one; your landlord's or tenant's name & contact details if you give them; what you tell us about the job; any photos or videos you attach; & the time you agreed to be contacted.
When you apply as a Pro: your name, business name, phone number, email address, trade, years of experience, license number & state, home base ZIP code, how far you travel, the work you want, whether you carry liability insurance & anything you add in the notes; & the time you agreed to be contacted.
From every visit: your network (IP) address reaches the company that hosts this site, as it does on any website. We use it to stop one connection from flooding our forms. This site sets no advertising or tracking cookies & loads nothing from advertising or analytics companies.
What we use it for
- To find one available Pro for your job & pass that Pro what is needed to do it.
- To call, text or email you about your request or your application.
- To review Pro applications & offer jobs to Pros in the network.
We do not send marketing emails or texts. If we ever offer them, they will be something you choose to sign up for.
Who sees it
- PlumbersCrack.Pro, to handle your request or application.
- The one Pro matched to your job, who gets your contact details, address, job details, photos & videos. Never a list of Pros.
- The companies that run this site for us, only to provide their service: Cloudflare (hosting & database), Cloudinary (private storage for photos & videos), Brevo (delivers the alert emails that tell us a request came in) & Google (our email inbox).
- Anyone the law requires us to give it to.
Your photos & videos are stored privately. They cannot be opened by a public link.
How long we keep it
We keep requests & applications as business records until you ask us to delete them.
See it, fix it or delete it
Email info@plumberscrack.pro from the address you gave us, or tell us your name & phone number so we can find your record. Ask for a copy, a correction or deletion. We will do it & confirm by email. To stop calls & texts about a request, tell us or tell the Pro.
Changes
If this policy changes, the new version & its date will be on this page.